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FroziaClub Social Casino Gaming

FroziaClub

Canada's leading social casino entertainment destination offering premium gaming experiences for adult players seeking quality entertainment and social interaction.

Privacy Policy

Your privacy matters in our gaming community

Effective Date: September 1, 2025 | Last Updated: August 28, 2025

At FroziaClub, we're committed to protecting your privacy while you enjoy our social casino entertainment platform. This policy explains how we handle your personal information when you play our games, interact with our community, and use our services. Remember, our games are entertainment-only and don't involve real money gambling.

Information We Collect

Account and Profile Information

When you create an account with us, we collect basic information like your email address, chosen username, and age verification (18+ required). We also store your gaming preferences, avatar selections, and community settings.

Gaming Activity Data

We track your game progress, achievements, level completions, and social interactions within our platform. This includes which games you play, how long you spend playing, and your participation in tournaments and community events.

Entertainment Only: All gaming data relates to entertainment features only. No real money transactions or gambling activities are tracked since our games are social casino entertainment without monetary prizes.

Technical Information

  • Device type, operating system, and browser information
  • IP address and general location data (country/region level)
  • App usage patterns and performance metrics
  • Crash reports and technical diagnostics

How We Use Your Information

Gaming Experience Enhancement

We use your data to personalize your gaming experience, recommend games you might enjoy, and maintain your progress across sessions. Your gaming history helps us suggest new challenges and community events that match your interests.

Community Features

Your profile information enables social features like friend connections, tournament participation, and community leaderboards. We use this data to facilitate interactions with other players while maintaining appropriate privacy controls.

Platform Improvement

We analyze usage patterns to improve game performance, develop new features, and fix technical issues. This helps us create better entertainment experiences and maintain platform stability.

Communication

  • Game updates and new feature announcements
  • Tournament invitations and community event notifications
  • Account security alerts and important service changes
  • Customer support responses and technical assistance

Information Sharing and Disclosure

We Don't Sell Your Data

We never sell, rent, or trade your personal information to third parties for marketing purposes. Your gaming data and personal details remain within our secure systems.

Limited Sharing Scenarios

We may share your information only in specific circumstances:

  • With service providers who help operate our platform (cloud hosting, analytics, customer support)
  • When required by law or to protect our legal rights
  • In connection with business transfers or corporate restructuring
  • With your explicit consent for specific purposes

Canada Compliance: We comply with Canadian privacy laws including PIPEDA and provincial privacy legislation. For EU players, we maintain GDPR compliance standards.

Community Features

Some information becomes visible to other players through community features like leaderboards, friend lists, and tournament standings. You control most of these visibility settings through your privacy preferences.

Your Privacy Rights

Access and Control

You have the right to access, review, and download your personal data. Through your account settings, you can update your profile information, adjust privacy preferences, and control how you interact with other players.

Data Correction and Deletion

You can correct inaccurate information or request deletion of your account and associated data. Account deletion removes your personal information while preserving anonymous gameplay statistics for platform improvement.

Communication Preferences

You control what communications you receive from us. You can opt out of promotional emails while still receiving important account security notifications and service updates.

Regional Rights

  • Canadian residents: Rights under PIPEDA including access, correction, and complaint procedures
  • EU residents: Full GDPR rights including portability, restriction, and objection rights
  • All users: Right to contact us with privacy concerns and requests

Data Security and Retention

Security Measures

We protect your information using industry-standard security practices including encryption, secure servers, and regular security audits. Our team monitors for suspicious activity and maintains strict access controls.

Data Retention

We keep your information as long as your account remains active or as needed to provide services. Gaming progress and social interactions are retained to maintain your experience across sessions. After account deletion, we may retain anonymous analytics data for platform improvement.

Age Verification: Our platform is restricted to users 18 and older. We don't knowingly collect information from minors and will delete such data if discovered.

International Transfers

Your data may be processed in countries outside your residence, including Canada and the United States. We ensure appropriate safeguards are in place to protect your information during these transfers.

Cookies and Tracking

Essential Cookies

We use necessary cookies to maintain your login session, remember your preferences, and ensure proper platform functionality. These cookies are required for the service to work properly.

Analytics and Performance

Analytics cookies help us understand how players use our games and identify areas for improvement. This includes tracking popular games, common user paths, and technical performance metrics.

Cookie Management

You can control cookie settings through your browser preferences. However, disabling essential cookies may affect your gaming experience and ability to access certain features.

For detailed information about our cookie usage, please review our separate Cookie Policy available on our website.

Questions About Your Privacy?

We're here to help with any privacy concerns or questions about how we handle your information. Our support team responds to privacy inquiries promptly and thoroughly.

support@froziaclub.com

FroziaClub
Social Casino Entertainment Platform
Canada

This privacy policy was last updated on August 28, 2025. We'll notify you of any significant changes through email or platform announcements.